THE GOLF LAB
Terms and Conditions of Membership & Website Use

These Terms and Conditions (“Terms”) govern your use of The Golf Lab’s membership services, studio facilities, website, and associated digital platforms. They constitute a legally binding agreement between you and Golf Lab Performance Studios Ltd. Please read them carefully before activating a membership or using our facilities.

By registering for a membership, completing a booking, or using golflabstudio.co.uk, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

1. Definitions

In these Terms, the following expressions have the meanings set out below:

“The Company”, “We”, “Us”, “Our” means Golf Lab Performance Studios Ltd, a company registered in England and Wales, whose registered office is at 15 Bowling Green Lane, London EC1R 0BD.

“Member”, “You”, “Your” means an individual who has completed the membership registration process and whose membership is current and active.

“Membership” means the subscription agreement entered into between you and the Company, entitling you to access Golf Lab Studios in accordance with these Terms.

“Studio” or “Golf Lab Studio” means any unmanned, self-access indoor golf performance facility operated by the Company at any location across its network.

“Session” means a discrete period of booked access to a Studio bay.

“Booking” means a confirmed reservation of a Studio bay for a specified Session made through the Platform.

“Guest” means a non-member visitor permitted to access a Studio under an active Member’s supervision as set out in clause 6.

“TrackMan” means the ball-tracking and performance-data technology installed in each Studio bay, supplied by TrackMan A/S.

“Platform” means the Golf Lab website (golflabstudio.co.uk) and any associated mobile applications or booking systems.

“Founding Member” means a Member who joined during the pre-launch founding period and whose rate is permanently locked under clause 4.

“Peak Time” means any period designated by the Company from time to time as a period of high demand, as published on the Platform.

“Member Content” means any video, photograph, recording, review, comment, submission or other content uploaded, posted or submitted by a Member through any Golf Lab system or platform.

“Force Majeure Event” means any event or circumstance beyond the Company’s reasonable control as further described in clause 12.4.

2. Membership — Tiers, Eligibility and Application

2.1 Eligibility

Membership is open to individuals aged 18 or over. By applying for membership you confirm that you meet this requirement. Membership is personal and non-transferable.

2.2 Application

To become a Member you must complete the online registration process, provide accurate personal and payment details, and agree to these Terms. The Company reserves the right to refuse any application without giving a reason.

2.3 Membership tiers and benefits

The Company offers a range of membership tiers. Current tiers, monthly fees, and included benefits are displayed on golflabstudio.co.uk and within the member portal. The Company reserves the right to introduce, amend, or retire tiers on reasonable notice, subject always to the Founding Member protections set out in clause 4.

Membership provides access to Golf Lab Studios subject to availability and to the booking, fair-use, and operational rules set out in these Terms. Membership does not guarantee unlimited or unrestricted access to any Studio or Studio bay at any time.

The Company may from time to time amend the benefits included within a membership tier, including (without limitation) booking entitlements, access hours, allocation of Peak Time sessions, and operational policies, provided that the overall nature of the membership remains substantially unchanged. The Company will give not less than 30 days’ written notice of any material change to membership benefits. Where a change would materially diminish the core value of a membership tier and no equivalent alternative is offered, the affected Member may cancel their membership in accordance with clause 5 without further notice or penalty.

The Company may implement fair-use limits, restrict Peak Time usage, and alter booking allocations in order to ensure equitable access for all Members. Such adjustments do not constitute a material change to membership benefits.

2.4 Multi-site access

Where the Company operates more than one Studio, Members may be entitled to access any Studio within the network, subject to availability and to any tier-specific restrictions published on the Platform. The Company reserves the right to restrict cross-site access, to introduce site-specific membership tiers, and to vary network access rights from time to time on reasonable notice.

2.5 Membership commencement

Your membership commences on the date your registration is confirmed and your first payment is successfully processed. Access credentials will be issued within 24 hours of that confirmation.

3. Payment, Auto-Renewal and Failed Payments

3.1 Monthly subscription

Membership fees are charged monthly in advance by direct debit or recurring card payment. Payment is due on the same date each month corresponding to the date membership commenced.

3.2 Auto-renewal

Your membership renews automatically each month unless cancelled in accordance with clause 5. By providing payment details you authorise the Company to collect monthly subscription fees without further action on your part.

3.3 Failed payments

If a payment fails, the Company will attempt to collect it on two further occasions within seven days. If payment remains outstanding after those attempts:

• Access credentials may be suspended until the outstanding balance is cleared;
• A reminder will be sent to your registered email address;
• If payment is not received within 14 days of the original due date, the Company may terminate your membership under clause 5.3.

3.4 Price changes

The Company may increase membership fees with a minimum of 30 days’ written notice by email. If you do not wish to accept the new fee, you may cancel your membership under clause 5 before the increase takes effect. Continued use of the Studio after the effective date of any price change constitutes acceptance of the new fee.

4. Founding Member Rate Lock

Members who joined during the designated Founding Member pre-launch period and paid the applicable Founding Member monthly fee (currently £69 per month) are entitled to retain that fee for the life of their continuous membership, subject to the following conditions:

• The rate lock applies only to the base monthly subscription fee and does not extend to any additional services, coaching packages, pay-per-session fees, guest charges, or any new services introduced after the Founding Member period;
• The rate lock is personal to the Founding Member and cannot be transferred;
• The rate lock is forfeited if membership is cancelled and subsequently reinstated. For the avoidance of doubt, an approved membership pause or freeze granted under clause 5.4 does not constitute a cancellation and does not break the continuity of Founding Member status; the rate lock is preserved in full during any such approved pause;
• Founding Member status entitles the Member to access any Studio within the Golf Lab network on the same terms, subject to availability and to any tier-specific or site-specific access restrictions that apply generally to all Members;
• In the event of a fundamental change to the service (for example, full closure of all Studios), the Company’s obligations under this clause will be limited to reasonable notice and a pro-rata refund.

5. Cancellation, Cooling-off and Termination

5.1 Cancellation by you

You may cancel your membership at any time by giving 30 days’ written notice via the member portal or by email to info@golflabstudio.co.uk. Your membership will remain active and your access will continue throughout the notice period. No refund is given for any partial month remaining at cancellation.

5.2 Cooling-off period

If you have purchased a membership as a consumer entirely online, you have a statutory right to cancel within 14 days of your membership commencement date without giving a reason. To exercise this right, notify us at info@golflabstudio.co.uk. If you have used Studio access during the cooling-off period, a proportionate charge for sessions used will be deducted from any refund due.

5.3 Termination by the Company

The Company may terminate your membership immediately and without refund in the following circumstances:

• Material breach of these Terms, including but not limited to misuse of access credentials, sharing of access credentials, conduct endangering safety, or damage to equipment;
• Persistent failure to make payment after the notice process in clause 3.3;
• Provision of false or fraudulent information at registration or at any subsequent time;
• Conduct that, in the Company’s reasonable opinion, is incompatible with the safety or enjoyment of other users;
• Abuse of the booking system as described in clause 7.7.

5.4 Pause and freeze

Members may request to pause their membership for a period of one to three months on grounds of injury, illness, or extended absence. Requests must be made in writing at least 7 days before the next payment date. During a pause, monthly fees are suspended and Studio access is disabled. Pauses are available once per 12-month period. The Company will confirm acceptance of a pause request in writing. An approved pause does not affect Founding Member status or rate lock.

6. Studio Access

6.1 Access credentials

Upon activation of your membership, the Company will issue you with personal digital access credentials (PIN code, app access, or similar). These credentials are strictly personal to you. You must not share, transfer, lend, sell, or disclose your access credentials to any other person under any circumstances. You are solely responsible for all access to any Studio using your credentials and for all activity that takes place under your account.

6.2 Monitoring of access and usage

The Company monitors CCTV recordings, booking logs, door access records, and usage patterns for the purposes of security, safety, and enforcement of these Terms. Patterns of unusual access, credential sharing, or booking anomalies may trigger an investigation. By using the Studio you consent to this monitoring for these purposes.

6.3 Guest access

Guest access is a discretionary benefit that may be made available to Members subject to the following:

• The number of Guests permitted per session and per month is determined by membership tier and published on the Platform;
• Guest access may be subject to additional fees as published on the Platform from time to time;
• The Company may impose limits on the total number of guest visits per Member per rolling period;
• The Company may amend guest access rules, fees, and limits at any time on reasonable notice;
• The Member must be present in the Studio throughout any session in which a Guest is present;
• The Member assumes full responsibility for their Guest’s conduct, safety, and compliance with these Terms;
• Guests are not permitted to access a Studio unaccompanied under any circumstances.

6.4 Right to refuse or remove access

The Company may refuse, suspend, restrict, or terminate a Member’s or Guest’s access to any Studio immediately and without prior notice where it reasonably believes that person:

• Presents a safety or security risk to themselves, other users, or the Studio;
• Is behaving in an aggressive, threatening, or abusive manner;
• Appears to be under the influence of alcohol, drugs, or any other intoxicant;
• Is causing nuisance or disruption to other users or to the host site or its occupiers;
• Is likely to cause damage to equipment, fixtures, or property;
• Is acting inconsistently with these Terms or with any studio rules.

Where access is refused or terminated under this clause, the Company is not obliged to provide a refund for any unused session or remaining membership period, save where required by applicable consumer law.

6.5 Credential sharing — prohibited

Sharing access credentials is strictly prohibited and constitutes a material breach of these Terms. Without limiting the generality of that prohibition:

• Allowing any person to use your access credentials in your absence is a material breach;
• Permitting a non-member or an unauthorised Guest to enter a Studio, whether or not your credentials were used, is a material breach;
• Any evidence of credential sharing, including access patterns, CCTV footage, booking anomalies, or reports from third parties, may be used by the Company in an investigation;
• Where credential sharing is suspected, the Company may immediately suspend access pending investigation without refund or notice;
• Where credential sharing is established to the Company’s reasonable satisfaction, the Company may terminate the membership without notice and without refund of any prepaid fees;
• The Company may recover from the Member reasonable administrative or investigative costs incurred as a result of proven credential sharing or access abuse.

6.6 Remote suspension

The Company reserves the right to suspend or revoke access credentials remotely at any time where it reasonably suspects a breach of these Terms, pending investigation. The Company will notify the Member by email as soon as reasonably practicable after any such suspension and will conduct any investigation promptly and fairly.

6.7 Studio hours

Golf Lab Studios operate 24 hours a day, 7 days a week unless temporarily closed for maintenance, repair, or other operational reasons. The Company will use reasonable endeavours to notify Members in advance of planned closures and to minimise disruption.

7. Booking Rules

This section governs how Members make and manage Bookings for Studio Sessions.

7.1 Booking system

Sessions must be booked through the Platform in advance. The Company reserves the right to require advance booking as a condition of access. Walk-in access without a confirmed Booking may be restricted or prohibited at the Company’s discretion.

7.2 Booking window

The Company may impose a maximum advance booking window, specifying the number of days in advance that a Member may make a Booking. The applicable booking window will be published on the Platform and may be varied from time to time. Bookings made outside the permitted window will not be accepted.

7.3 Maximum active bookings

The Company may limit the number of future confirmed Bookings that a Member may hold at any one time. This limit may differ between membership tiers and between Peak Time and non-Peak Time slots. The applicable limit will be published on the Platform.

7.4 Fair use — Peak Time sessions

The Company operates a fair-use policy in respect of Peak Time sessions. Members may not reserve a disproportionate share of Peak Time sessions in a manner that prevents other Members from accessing the Studio at those times. The Company reserves the right to:

• Impose a maximum number of Peak Time Bookings per Member per week or month;
• Release Peak Time slots from a Member’s Bookings where the booking pattern is inconsistent with fair use;
• Introduce a rotating or balloted system for allocation of Peak Time slots where demand consistently exceeds availability.

7.5 Cancellation of bookings

A Member may cancel a confirmed Booking through the Platform. The following cancellation policy applies:

• Cancellations made more than 24 hours before the Session start time: the slot is released and no charge is made;
• Cancellations made within 24 hours of the Session start time: the Session will be deemed used and counted against any applicable usage limit;
• The Company reserves the right to amend the cancellation notice period on reasonable notice to Members.

7.6 No-show policy

If a Member fails to arrive at the Studio within 20 minutes of a confirmed Booking start time, the Booking will be deemed a no-show. A no-show Session will be counted as used against any applicable session limit. The Studio bay may be released for use by other Members after the expiry of the 20-minute window. Repeated no-shows may be treated as booking abuse under clause 7.7.

7.7 Booking abuse and suspension of booking privileges

The following conduct constitutes booking abuse:

• Repeatedly booking and cancelling sessions within the late-cancellation window;
• Booking sessions with no intention of attending;
• Booking sessions on behalf of non-members;
• Any other pattern of Booking behaviour that, in the Company’s reasonable opinion, unreasonably restricts access for other Members.

Where the Company determines that a Member has engaged in booking abuse, it may, without prejudice to any other remedy:

• Issue a written warning;
• Impose temporary restrictions on the Member’s ability to make future Bookings;
• Suspend booking privileges for a defined period;
• In cases of persistent or serious booking abuse, terminate membership under clause 5.3.

8. Studio Rules and Conduct

All Members and Guests must comply with the studio rules displayed within each Studio and as updated from time to time on the Platform. The following rules apply at all times:

• Closed-toe footwear must be worn at all times. Soft-spike or spikeless golf shoes are strongly recommended;
• Food and drink (other than water in a sealed container) are not permitted in the hitting bay area;
• Golf clubs must be handled with care. Swinging practice strokes when others are nearby is strictly prohibited;
• Each session is for the sole use of the Member and any permitted Guests. Members must not allow others to enter the Studio during their session;
• Equipment must be treated with reasonable care. Members are liable for damage caused by negligence, recklessness, misuse, unauthorised use, or deliberate acts. See clause 8.8 for full details;
• The Studio must be left in a clean and tidy condition at the end of each session;
• Smoking, vaping, and the consumption of alcohol or any controlled substance within the Studio is strictly prohibited;
• No person may participate in a session while under the influence of alcohol, drugs, or any other substance that impairs judgement or coordination;
• Any injury, accident, equipment fault, or safety concern must be reported to the Company as soon as practicable by email to info@golflabstudio.co.uk.

8.1 Noise, nuisance and studio etiquette

Golf Lab Studios are located within or adjacent to retail parks, commercial estates, golf clubs, and other mixed-use sites. Members and Guests must at all times conduct themselves in a manner consistent with the shared nature of those environments. In particular, Members and Guests must not:

• Create excessive noise likely to cause nuisance to neighbouring occupiers or businesses;
• Conduct parties, social gatherings, or events within the Studio without the Company’s prior written consent;
• Play amplified music at a level that is audible outside the Studio or that causes disturbance;
• Engage in any behaviour likely to disturb other users, neighbouring occupiers, or members of the public;
• Engage in any conduct likely to damage the reputation of Golf Lab, the host site, or the landlord.

Serious or repeated breach of this clause may result in immediate suspension of access and, in persistent cases, termination of membership under clause 5.3.

8.8 Equipment damage liability

Members are responsible for the cost of repair or replacement where damage to Studio equipment or fixtures is caused by negligence, recklessness, misuse, unauthorised use, deliberate acts, or by permitting any unauthorised person to access the Studio. This includes, without limitation:

• TrackMan hardware and sensors;
• Cameras, projectors, and impact screens;
• Access control systems and door hardware;
• Furniture, fittings, and fixtures within the Studio.

Normal wear and tear is excluded. The Company will notify the Member in writing of any damage claim and the estimated cost of repair or replacement. The Member will have a reasonable opportunity to respond before the Company seeks to recover costs. The Company will take reasonable steps to mitigate costs. A Member’s liability under this clause is not limited to damage caused directly by the Member; where an unauthorised person gains access to the Studio as a result of the Member’s act or omission, the Member remains liable for any damage caused by that person.

8.9 Fire and emergency procedures

In the event of a fire alarm activating within or adjacent to a Studio, all Members and Guests must immediately cease using equipment and evacuate the Studio via the nearest available exit. Members must:

• Follow all emergency evacuation procedures displayed within the Studio;
• Not obstruct or block emergency exits at any time;
• Use any fire safety or emergency equipment only in a genuine emergency and only in accordance with the instructions displayed;
• Not re-enter the Studio following an evacuation until authorised to do so by the relevant authorities.

9. Health, Fitness and Participant Responsibility

9.1 Fitness to participate

By activating your membership and entering a Studio, you confirm on your own behalf and on behalf of any Guest that you and they are in good health, have a level of physical fitness appropriate for swinging a golf club, and have no injury, medical condition, or impairment that would make participation unsafe.

9.2 Notification of change in condition

If your fitness to participate changes between the time of booking and your session, you must not enter the Studio. Please contact info@golflabstudio.co.uk. The Company will at its discretion arrange a credit or rebooking.

9.3 Responsibility for Guests

The Member is responsible for confirming that any Guest accompanying them is fit to participate and understands the safety requirements applicable to the Studio.

9.4 Personal responsibility

Golf Lab Studios are unmanned facilities. No Company staff are present. Members and their Guests participate entirely at their own risk. Each person in the Studio is responsible for taking reasonable care to avoid injury to themselves and others, including ensuring no other person is within range of a swung club.

9.5 Emergency

Emergency contact details and first aid information are displayed within each Studio. In the event of a medical emergency, call 999 immediately.

9.6 Minors

No person under the age of 16 may enter or use a Studio unless accompanied by and under the continuous supervision of an adult Member. The Member is fully responsible for the safety, conduct, and compliance with these Terms of any minor they bring to a Studio. Minors must remain under the Member’s direct supervision for the entire duration of the Session. The Member must not leave a minor unattended in the Studio at any time. Persons aged 16 or 17 may use a Studio unaccompanied only with the prior written consent of a parent or guardian, which must be provided to the Company before the minor’s first unaccompanied session.

9.7 Contagious conditions

No person suffering from any infectious or contagious condition may use a Studio.

10. CCTV and Site Security

Golf Lab Studios and the immediate surrounding areas are monitored continuously by CCTV recording for the purposes of:

• Member and visitor safety;
• Site security and crime prevention and detection;
• Evidence preservation;
• Verification of access and session use.

By using a Studio, you acknowledge that you and any Guests will be recorded during your attendance. CCTV footage is retained for a period of 30 days and may be provided to law-enforcement authorities in connection with any investigation. For further information on how CCTV footage is processed, please refer to our Privacy Policy.

A CCTV notice is displayed at the entrance to each Studio.

11. TrackMan Technology and Session Data

11.1 TrackMan

Each Studio bay is equipped with TrackMan ball-tracking and performance-analysis technology, supplied and operated by TrackMan A/S. TrackMan is a third-party service and the Company does not warrant the accuracy, availability, or fitness for purpose of TrackMan data outputs. TrackMan data is provided for training and informational purposes only and should not be relied upon for any other purpose.

11.2 Connectivity and offline operation

TrackMan requires an internet connection for full functionality. The Company takes reasonable steps to ensure connectivity at each Studio. In the event of a connectivity failure or software outage, TrackMan may operate in a reduced-functionality or offline mode. Such an event does not entitle a Member to a refund unless the Studio is entirely unusable. The Company will use reasonable endeavours to restore full functionality as soon as practicable.

11.3 Session data and data loss

Session performance data generated by TrackMan during your sessions (including swing metrics, ball flight data, and practice statistics) is stored by TrackMan A/S in accordance with TrackMan’s own terms of service and privacy policy. The Company may have access to aggregated or anonymised usage data for operational and reporting purposes.

The Company accepts no responsibility or liability for:

• Loss of, corruption of, or failure to record session data, performance statistics, or practice history;
• Loss of or damage to a Member’s TrackMan user account, profile, handicapping records, or performance history;
• Any disruption to or discontinuation of the TrackMan service, platform, or software by TrackMan A/S;
• Any loss arising from a Member’s inability to access their TrackMan account.

Responsibility for the management, backup, and preservation of TrackMan account data and performance history rests with TrackMan A/S and the individual Member. Members are advised to review TrackMan’s own terms and privacy policy and to take any steps available to them to back up or export data they wish to preserve.

12. Service Availability and Planned Closures

12.1 Planned maintenance

The Company may temporarily close a Studio for maintenance, inspection, refurbishment, or upgrade. We will use reasonable endeavours to give Members at least 7 days’ written notice of any planned closure lasting more than 48 hours. Where a planned closure materially affects your use of the Studio during a paid period, the Company will offer a pro-rata credit to your account.

12.2 Unplanned closures

In the event of an unplanned closure (for example, due to equipment failure, emergency, or circumstances beyond the Company’s reasonable control), the Company will restore access as soon as reasonably practicable and will communicate with Members by email. The Company will not be liable for losses arising from unplanned closures unless caused by the Company’s negligence or wilful default.

12.3 Studio relocation

Golf Lab Studios are modular and relocatable. The Company may, on not less than 30 days’ written notice, close or relocate a Studio to an alternative location within: (a) 10 miles of the original Studio location; or (b) the same local market area as defined by Greater London or the equivalent county or metropolitan area in which the original Studio was located. Such a relocation does not entitle a Member to cancel their membership or claim any refund, provided that the relocated Studio offers materially equivalent facilities and access.

Where a Studio is permanently closed or relocated to a location that falls outside the parameters set out above, and no comparable alternative Studio is made available to affected Members within a reasonable period, those Members may cancel their membership without further notice and will receive a pro-rata refund for any unused prepaid period.

12.4 Force majeure

The Company shall not be liable to any Member for any failure, interruption, delay, closure, suspension, or inability to provide services where such failure arises from any event or circumstance beyond the Company’s reasonable control (“Force Majeure Event”), including (without limitation):

• Fire, flood, storm, earthquake, or other natural disaster;
• Pandemic, epidemic, or public health emergency;
• Government action, legislation, regulation, or restriction;
• Utility failure, power outage, or interruption to water or energy supply;
• Internet outage or telecommunications failure;
• Cyber incident, hacking, malicious software, or data breach affecting third-party systems;
• Failure or default of a supplier, landlord, or third-party service provider;
• Industrial action or labour dispute;
• Criminal damage, theft, vandalism, or other unlawful act by a third party;
• Acts of God or any other event outside the Company’s reasonable control.

Where a Force Majeure Event causes a Studio to be inaccessible for a continuous period exceeding 14 days, the Company will communicate with affected Members and, at its discretion, offer a pro-rata credit, membership pause, or, where required by applicable consumer law, a proportionate refund. The Company’s obligations during a Force Majeure Event are limited to taking such steps as are reasonably practicable in the circumstances. Membership fees will not be suspended automatically during a Force Majeure Event unless the Company determines in its discretion that a credit or pause is appropriate.

13. Liability and Indemnity

13.1 Company liability

Nothing in these Terms excludes or limits the Company’s liability for: death or personal injury caused by the Company’s negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

13.2 Exclusions

Subject to clause 13.1, the Company will not be liable for:

• Personal injury sustained by a Member or Guest in a Studio, save where caused by the Company’s proven negligence;
• Injury caused by one Member or Guest to another;
• Loss of or damage to personal property brought to a Studio;
• Loss arising from TrackMan outage, data inaccuracy, software error, or loss of TrackMan account data;
• Any loss arising from a Force Majeure Event;
• Indirect, consequential, or economic losses of any kind;
• Loss arising from a Member’s failure to comply with these Terms or with the studio rules.

13.3 Participation at own risk

Golf is a physical activity conducted in an enclosed space. The swinging of golf clubs carries an inherent risk of injury. Members and Guests participate at their own risk and are solely responsible for ensuring their own safety and the safety of others in their vicinity.

13.4 Consumer rights

Nothing in these Terms is intended to, and shall not be construed so as to, exclude or restrict any rights you may have as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation. Your statutory rights are not affected.

13.5 Indemnity

You agree to indemnify and hold the Company harmless against any claim, loss, or liability arising from your breach of these Terms, your negligence, or the conduct of any Guest accompanying you.

14. Member Content, Photography and Media

14.1 User generated content — licence

Where a Member uploads, submits, shares, or publishes any Member Content through any Golf Lab system or platform — including (without limitation) swing videos, lesson recordings, photographs, reviews, comments, challenge entries, competition submissions, leaderboard content, or any other content — the Member grants Golf Lab Performance Studios Ltd a non-exclusive, royalty-free, worldwide, sub-licensable licence to host, store, reproduce, adapt, display, distribute, and use that content for operational, marketing, and promotional purposes for the duration of the Member’s membership and thereafter in connection with content already published or used in an ongoing campaign.

14.2 Member warranties

By submitting any Member Content, you warrant that:

• You are the owner of the content or have all necessary rights, licences, and permissions to submit it and to grant the licence in clause 14.1;
• The content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party;
• The content is not unlawful, defamatory, obscene, offensive, or otherwise in breach of any applicable law or regulation;
• Where the content includes images or recordings of other individuals, you have obtained their prior consent to the recording and to its use in the manner described in these Terms.

14.3 Removal of content

The Company reserves the right to remove, edit, or decline to publish any Member Content at its sole discretion, including (without limitation) where it reasonably considers the content to be unlawful, inaccurate, defamatory, offensive, or inconsistent with the Golf Lab brand. The Company is under no obligation to store, preserve, maintain, or return any uploaded content.

14.4 Marketing and promotional use

The Company may use Member Content submitted voluntarily through Golf Lab platforms in social media posts, website content, marketing materials, press coverage, and promotional campaigns, provided that such use is lawful and consistent with applicable data protection and privacy law. The Company will not attribute content to a named individual in external marketing materials without that Member’s prior consent.

14.5 Photography and video by Members

Members may take photographs and videos within a Studio for their own personal, non-commercial use. In doing so, Members must:

• Not film or photograph other Members or Guests without their prior express consent;
• Not film or photograph any person in a manner that could constitute a breach of privacy or data protection law;
• Not use any recording for commercial purposes without the prior written approval of the Company;
• Not publish or share any recording that identifies or depicts other individuals without those individuals’ consent.

The Company reserves the right to prohibit or restrict filming and photography within any Studio or part of a Studio where it reasonably considers that recording could compromise the privacy of other users, the safety of persons on site, or the operational integrity of the Studio. Any such restriction will be communicated to Members by notice within the Studio or via the Platform.

15. Coaching and Third-Party Services

Coaching services offered at Golf Lab Studios are provided by independent PGA-affiliated golf professionals and not by the Company as employer. The Company acts as a platform to facilitate introductions and session bookings between Members and coaches. Separate terms agreed between the Member and the coach will apply to coaching sessions. The Company accepts no liability for the conduct, advice, or acts or omissions of independent coaches.

Where third-party services (including TrackMan software, third-party booking platforms, or payment processors) are used in connection with your membership, those services are governed by the third party’s own terms and conditions. The Company is not responsible for the availability or performance of third-party services.

16. Intellectual Property

All intellectual property rights in the Golf Lab brand, name, logo, website, marketing materials, training content, and associated materials are owned by or licensed to Golf Lab Performance Studios Ltd. Nothing in these Terms grants you any licence to use the Company’s intellectual property without prior written consent.

You must not reproduce, distribute, or use the Golf Lab name, logo, or branding in any context without prior written permission from the Company.

The Company’s intellectual property rights in the Golf Lab concept, systems, operational model, and associated know-how are proprietary. Nothing in these Terms grants any right to replicate, license, franchise, or otherwise commercialise the Golf Lab model without the Company’s express prior written consent.

17. Amendments to these Terms

The Company may amend these Terms from time to time. Where a change materially affects your rights or obligations, the Company will give at least 30 days’ written notice by email before the change takes effect. For minor or administrative amendments, the Company will update these Terms on the Platform and the effective date will be updated accordingly.

Continued use of a Studio or the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you may cancel your membership in accordance with clause 5 before the change takes effect.

18. Data Protection

The Company processes your personal data in accordance with UK GDPR and the Data Protection Act 2018. The full details of how we collect, use, store, and protect your personal data — including your rights as a data subject — are set out in our Privacy Policy, which is available at golflabstudio.co.uk and forms part of these Terms.

By becoming a Member you acknowledge that the Company will process personal data including your name, contact details, payment information, access logs, CCTV footage, and (where applicable) session performance data, for the purposes described in the Privacy Policy.

19. Complaints

The Company takes complaints seriously. If you have a complaint, please contact us in the first instance by email at info@golflabstudio.co.uk. We will acknowledge your complaint within 48 hours and aim to respond substantively within 14 days.

If you are not satisfied with our response you may escalate your complaint in writing to:

Simon Laight, Founder & Managing Director, Golf Lab Performance Studios Ltd, 15 Bowling Green Lane, London EC1R 0BD.

20. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

21. Website Terms of Use

These website terms govern your use of golflabstudio.co.uk (the “Site”) in addition to the membership terms above.

21.1 Acceptable use

You may use the Site for lawful purposes only. You must not:

• Use the Site in any way that breaches any applicable local, national, or international law or regulation;
• Transmit any unsolicited or unauthorised advertising or promotional material;
• Knowingly transmit any data containing viruses, Trojans, or other harmful material;
• Attempt to gain unauthorised access to any part of the Site, the servers on which the Site is hosted, or any server, computer, or database connected to the Site;
• Scrape, crawl, or otherwise extract data from the Site by automated means.

21.2 Availability

The Site is provided on an “as is” and “as available” basis. The Company does not guarantee that the Site will be uninterrupted, error-free, or free from viruses. We reserve the right to withdraw or modify the Site without notice.

21.3 Third-party links

The Site may contain links to third-party websites. Those links are provided for convenience only. The Company does not endorse, control, or accept responsibility for the content of any linked website.

21.4 Accuracy of content

The Company makes reasonable efforts to ensure that content on the Site is accurate and up to date, but makes no warranty or representation that it is complete or current. Nothing on the Site constitutes legal, financial, or professional advice.

22. Cookie Policy

This Cookie Policy explains how the Company uses cookies and similar tracking technologies on golflabstudio.co.uk.

22.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or actions. Similar technologies include local storage objects, pixel tags, and web beacons.

22.2 Categories of cookies we use

Strictly necessary cookies

These cookies are essential for the Site to function and cannot be switched off. They are usually set in response to actions you take, such as logging into the member portal or completing a booking. They do not store any personally identifiable information.

Performance and analytics cookies

These cookies allow us to count visits and traffic sources in order to measure and improve the performance of the Site. All information collected is aggregated and anonymous. We use tools such as Google Analytics for this purpose. These cookies are only set with your consent.

Functional cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences. They may be set by us or by third-party providers whose services we use. These cookies are only set with your consent.

Marketing and targeting cookies

These cookies may be set by advertising partners to build a profile of your interests. We do not currently use marketing cookies. If we introduce them in future, we will update this policy and seek your consent.

22.3 Managing cookies

When you first visit the Site, a cookie consent banner will be displayed. You can choose to accept all cookies, accept only strictly necessary cookies, or manage your preferences in detail.

You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies already stored, and be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of the Site and the member portal.

For further information on managing cookies, visit www.allaboutcookies.org or www.ico.org.uk.

22.4 Third-party cookies

Some cookies on our Site are set by third parties, including Google Analytics. Those cookies are subject to the relevant third party’s own privacy and cookie policies. The Company does not control these cookies.

22.5 Changes to this Cookie Policy

We may update this Cookie Policy from time to time. The effective date at the top of this document will be updated to reflect changes. We encourage you to review this policy periodically.